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Loyalty personalization: harness deep insight through partner brands

Currency Alliance

In the case of Tesco and Pizza Express, the customer can double or triple the perceived value of points on a meal voucher, while Pizza Express knows the net discount they are taking on incremental revenue is well below the contribution margin from serving additional guests. But how many of those ‘partnerships’ share customer insight?

Loyalty 40
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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Then websites like G2Crowd or GetApp can be useful – they contain a list of software providers, reviews, and comparisons. Cathy Reisenwitz is the editor of Capterra’s Customer Service Blog. As mentioned, starting with assessing needs is the first step. Not calling references. Elizabeth Venafro. Christiano Ferraro.