46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software
Bold360
DECEMBER 1, 2016
Then websites like G2Crowd or GetApp can be useful – they contain a list of software providers, reviews, and comparisons. Cathy Reisenwitz is the editor of Capterra’s Customer Service Blog. As mentioned, starting with assessing needs is the first step. Not calling references.
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