NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Find out how NICE inContact and CXone continue to play a role in Radisson Hotel Group’s commitment to providing memorable moments for its guests all over the globe. million calls and 1.5

Contact Center 120

Contact Center Hotels Guest Experience Groups 120

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 120

Hotels Contact Center Groups Guest Experience 120

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

MARCH 16, 2022

As a result, we created a virtual contact centre to support our 85 UK stores, to help reduce administrative burdens on staff in our stores so they can instead focus on the guest experience. “A large part of this was to channel bookings from the website to the contact centre. For more information on Fridays, visit: [link].

Groups 52

Groups Multi-Channel Guest Experience Government 52

NetBase

MARCH 2, 2020

It was a behind-the-scenes look at how Chili’s developed a new multi-year strategy to understand and address audiences with the right content through the right channels. Wingstop sets up a “command center” to track and respond to customers in real-time on game day to make sure they have a great guest experience.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Grade.us

APRIL 2, 2019

We're focused on the methods or channels used to ask for reviews. Using any one of these channels will prove effective. Layering these channels together - that's when you begin to see dramatic results. There are lots of ways to layer these channels. We hope you had a great experience with us. Face-to-face.

Automotive 42

Automotive Hospitality Healthcare Feedback 42