Company Customer Experience Design Customer Service Training Workshop 
ShepHyken
FEBRUARY 20, 2024
When customers come to you upset, frustrated, or even angry, they may not be reaching out at the moment the incident that triggered their negative emotions occurred. Maybe it happened two days ago, and they just now have the time to contact you or the company. Our customers’ time is precious, and we must respect it.
Myra Golden
APRIL 26, 2018
Last week I facilitated a team building workshop for one of my favorite clients. Typically, I only deliver training on customer service, but my client had a special request. So I designed a unique Team-building Customer Service event built around a 12-foot pole. Here’s what I did. Why or why not?
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Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .
Myra Golden
DECEMBER 19, 2017
Taking things personally often is a demonstration of your loyalty to the company and your insistence on things being fair and right. But, sometimes, personalization can get in the way of serving the customer and moving things forward. It can make you more defensive and less willing to help your customers. Caitlin Singer.
Myra Golden
JUNE 2, 2016
There are definite tactics, deployed strategically, that will position any customer service professional to create calm, defuse anger and assertively control conversations. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido.
Myra Golden
JUNE 2, 2016
There are definite tactics, deployed strategically, that will position any customer service professional to create calm, defuse anger and assertively control conversations. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido.
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