TechSee

JUNE 4, 2019

These old-school methods are also inconsistent, as there are so many human factors involved, and the lack of measurability further complicates the call center training process. One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

Playvox

APRIL 27, 2023

Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Synchronous customer communication channels involve real-time communication between a customer and a service agent.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Playvox

OCTOBER 12, 2022

While some contact centers are considering a move back to a fully on-site workplace, there are clear signs remote work is here to stay —across industries and for customer experience organizations in particular. This is largely due to the measurable benefits of remote work for both employees and employers.

Contact Center 76

Contact Center Management How To eBook 76

ProProfs Chat

JUNE 30, 2020

Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership. Books on Customer Service Culture.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Retently

APRIL 5, 2024

AI-Powered Chatbots for Immediate Assistance Chatbots powered by AI are the tireless customer service representatives of the digital age, providing instant responses and on-the-spot assistance. In retail, the voice of the customer is what guides the journey toward exceptional service.

Retail 78

Retail Engagement Strategy Customer Experience 78

ProProfs Chat

MARCH 30, 2018

Your employees and your customers will be happier as a result! Mike Wittenstein Customer satisfaction is a measure of what customers expected compared with what you delivered. That is, strive to exceed customer expectations. Data captured in calls guides your agents and identifies emotional customers.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111