Playvox

APRIL 27, 2023

Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Synchronous customer communication channels involve real-time communication between a customer and a service agent.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

TechSee

JUNE 4, 2019

Lessonly for Chrome is an engaging onboarding platform that provides agents with individualized learning, practice opportunities in real-life customer service scenarios, and clear feedback and insights that help pinpoint areas for further improvement. Socially acceptable collaboration. It’s the virtual water cooler.

Call Center 117

Call Center Training Technology Gamification 117

Playvox

OCTOBER 12, 2022

This is universally good news for remote contact centers, their customers, and their employees. Communicate More Often Than You Think You Should. According to the Playvox research findings, managers and customer service agents agree that better communication equals better engagement. Recruit and Hire Wisely.

Contact Center 76

Contact Center Management How To eBook 76

Playvox

AUGUST 15, 2022

Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral. Gamification in remote workforce training is one approach. This was clear feedback in the research.

Contact Center 77

Contact Center Training Gamification eBook 77

Retently

APRIL 5, 2024

AI-Powered Chatbots for Immediate Assistance Chatbots powered by AI are the tireless customer service representatives of the digital age, providing instant responses and on-the-spot assistance. This isn’t just a happy coincidence; it’s the power of customer feedback in action.

Retail 78

Retail Engagement Strategy Customer Experience 78

ProProfs Chat

MARCH 30, 2018

Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. Ask for feedback. “Is Darren Prine Let customers communicate their way.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

ProProfs Chat

JUNE 30, 2020

Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership. Books on Customer Service Culture.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85