CSM Magazine

MAY 9, 2024

When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind.

Engagement 52

Engagement Exercises Customer Confidence Training 52

ShepHyken

APRIL 18, 2023

A Sense of Control – Whether customers refer to this as a sense of being in control or something else, most people have a confident feeling about their Amazon transactions. And confidence turns into trust – which can turn into repeat business and even customer loyalty. This is an easy one to emulate.

B2C 65

B2C B2B Customer Service Training Retail 65

ShepHyken

NOVEMBER 17, 2017

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

Team Support

APRIL 3, 2020

There’s a similar dynamic between customer onboarding and customer support. When a customer receives an excellent onboarding experience, they come away with a plethora of product knowledge and very few questions left unanswered. Did they communicate on the same channel you contacted them on? How was the response time?

B2B 64

B2B Competitive Advantage Customer Confidence Customers 64

ShepHyken

DECEMBER 4, 2017

.” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . Forbes) The marketing landscape has seen a tremendous shift in the last five years, largely due to data aggregation, and 2018 will be no different as communicators continue to gain a greater and increasingly granular understanding of customers.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0