Communication Customer Confidence Customer Focused Customer Service Strategies 
ShepHyken
APRIL 18, 2023
Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived.
ShepHyken
DECEMBER 4, 2017
.” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . Forbes) The marketing landscape has seen a tremendous shift in the last five years, largely due to data aggregation, and 2018 will be no different as communicators continue to gain a greater and increasingly granular understanding of customers.
Expert insights. Personalized for you.
65 
Let's personalize your content