InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

CX Centric

OCTOBER 8, 2021

About CX Centric Conversations CX Centric Conversations are interactive international discussions centered on business growth through Customer Experience and Customer Centricity. We are a global community. How can companies like Marriott prioritize tech investment to drive guest engagement?

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

Magellan Solutions

DECEMBER 4, 2023

It harmonizes a symphony of impeccable guest arrivals and content patrons. It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We are your partner in providing exceptional hospitality. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. This is a serious issue, considering that the hospitality industry is coming off five consecutive years of employee turnover rate increases. The answer has a lot to do with front office operations (or, more accurately, lack thereof).

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Experience Investigators by 360Connext

JULY 16, 2019

How often do you discuss customer experience strategy in your regular communications to employees? Not enough to make a difference to your customers. How often do you help your team with a deep dive into a topic like empathy or handling difficult customer situations? Do you know your customer experience strategy?

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

Comm100

AUGUST 23, 2018

In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100