NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. What is Call Queuing?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Optimove

MARCH 29, 2022

With this acquisition, Optimove clients can now: Re-engage customers with mobile push notifications that support rich media, templates, and deep linking, which are delivered based on each customer’s usage history. This acquisition is the latest milestone in Optimove’s journey to the top of the Multi-Channel Marketing Hub space.

Marketing 59

Marketing CRM Multi-Channel Sports 59

CSM Magazine

FEBRUARY 17, 2020

That doesn’t mean newer applications don’t have their place as part of your customer service effort. Even if your target market skews older, having the option to communicate with an AI is still an asset, even if most will opt to speak to a human. Be Clear, Not Complicated. The same rules apply the other way around.

Customer Service 83

Customer Service Multi-Channel Telecommunications Chatbots 83

Optimove

APRIL 13, 2023

By creating a campaign that targets customers based on their top-up preference, then crafting campaign messaging that encourages deposits using a different payment method. But where to start when you’ve got a vast customer base, some of who are going to be more prone to the cross-selling of one product over another?

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. These are: Customer Journey Optimization. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. But they are missing on the unstructured text part which carries the emotion, the gestalt, the “how they really feel about your brand” – i.e., the true Voice of the Customer, in their words. Treat your customers like people, not data. Oren Greenberg.

Software 40

Software Customer Experience Company CRM 40