Communication Culture Gamification Guidelines 
COPC
MARCH 11, 2024
Have we explored the tools available to create a performance-driven culture for at-home employees as we do with their in-office counterparts? What are the types and frequency of communications during this period? Performance Culture Are new hires aware of how their role aligns with the overall strategy? See Figure 2.
TechSee
SEPTEMBER 2, 2020
Foster a culture of collaboration. Creating a culture of collaboration drives teamwork and a higher sense of morale for agents who see themselves as part of a bigger picture, working together toward a greater goal. Ensure robust communication. During times of change or uncertainty, frequent communication is critical.
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Playvox
FEBRUARY 20, 2024
Communication can be more difficult when team members are not in the same physical space, and it can be harder to build a strong company culture and sense of community. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.
CSM Magazine
APRIL 13, 2023
This training is essential for companies because it helps foster an ethical culture within the workplace. To do this, companies should ensure clear communication from the beginning, setting out the expectations and topics of conversation in an organized manner.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Keep it simple. Make customer service training an ongoing effort.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep your coaching session simple. Put things in context.
Verint
NOVEMBER 27, 2017
In today’s day and age, it’s important to make mention of the customer preference for mobile interactions with brands, and the unique set of guidelines for designing surveys that meet the requirements of mobile devices. Customers appreciate this kind of convenience that is so clearly tailored to the way they like to communicate.
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