Customer Bliss

JULY 13, 2018

Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry.

Telecommunications 141

Telecommunications Industry Effort Score Chief Customer Officer 141

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. From here, he gathered top issues that everyone in the company could focus on.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Wootric CX Blog

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. It’s in that moment that you win a customer for life.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. She is now Chief Customer Officer at ClearAction Continuum. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Ian Williams

MARCH 19, 2020

And I think that the abundance of technology start-ups at the moment, they’re actually producing solutions for issues customers have, which is very different to how start-ups perhaps used to work before, find a gap in the market. I often get asked the question “so, you’re a customer experience guy. So, which sectors?”

Leadership 52

Leadership Consulting Financial Video 52

Lumoa

JUNE 22, 2021

And besides all this, you’re also a customer experience manager at ICE. And just for you who don’t know what ICE, it’s a big telecommunications company in Norway. Sofia: So well, you do like a lot of things. Merete: Yes, the third biggest in Norway. Sofia: So how did you end up working in cx?

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208