ECXO

APRIL 28, 2021

You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. Tabitha Dunn currently serves as chief customer officer, head of Customer Experience and Global Sales Excellence at Ericsson.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. The one thing they all have in common? But only state that as a goal if you define why it’s important.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ClearAction

APRIL 29, 2020

This stakeholder capitalism approach to management requires a deeper look at the ideal targets for customer experience leaders. If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. job-to-be-done)].

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ECXO

DECEMBER 26, 2023

About the book: This is a journey into Digital Customer Service and Customer Culture because both are key pillars to deliver great business results. – Empowering and up-skilling your front-line team when dealing with the end customer over digital channels (i.e. Here is the link. Here is the book link. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52