Comm100

SEPTEMBER 22, 2016

For big support teams with busy professionals, however, finding the extra time to read is already a challenge. But we still want you to be able to take advantage of the books that can transform your current customer support operations. For Support Team Leaders. Chief Customer Officer 2.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

Chattermill

MAY 12, 2019

We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Michelli divides the book into a chapter focused on each of the five principles Starbucks uses, ending each one with a collection of takeaways that companies can apply to their own business.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

GetFeedback

JANUARY 19, 2020

Winning (25%): “outcomes can be quantified” or “created a competitive advantage.”. Post-Purchase: How will the customer get access to the solution/service, learn how to use it, and get support? Tailor for your company and each persona. Document the customer’s emotional reaction.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. At Netomi, we deeply care about improving the customer experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. At Netomi, we deeply care about improving the customer experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

SEPTEMBER 18, 2019

SAN FRANCISCO – September 18, 2019 – Wootric, the leading modern software for the CX champion, today announced the release of new advanced code-free targeting and AI-driven features that democratize access to CX insights and give executives the hard data they need to prioritize changes that will improve experience across the customer journey.

Customer Experience 40

Customer Experience Net Promoter Score Competitive Advantage Self Service 40