Chatbots Survey Video Virtual Agent 
TechSee
OCTOBER 9, 2018
According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.
SurveySparrow
NOVEMBER 20, 2020
One such tool is chatbots. Chatbot tools are getting attention recently, but many businesses are not aware of their benefits. 69% of consumers love chatbots because they provide quick and simple responses. According to a report, 33% of the consumers are likely to place online orders and make reservations using chatbots.
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TechSee
MARCH 19, 2019
When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? A customer may use FAQs and live chat, search the knowledge bank while on hold for an agent or send an email after watching a video tutorial.
TechSee
MARCH 7, 2022
A Gartner survey of service leaders found that investing in new and existing customer-facing channels and leveraging AI to enhance customer experience and operational excellence are top priorities for 2022. Customers can find answers to their questions without the wait and call time of speaking with a live customer service agent.
Think Customers
MARCH 2, 2023
Citing results from Omdia’s 2023 IT Enterprise Insights survey, Myron said 59% of companies plan strategic or minor cloud technology investments for the contact center in 2023, down from 63% this year. This points to the need for investing in the latest tools that reduce operating expenditures while elevating CX to meet customer expectations.”
Playvox
SEPTEMBER 1, 2021
Somewhat surprising, survey results found that Gen Zs prefer both face-to-face communication and text messaging at work. They are also accustomed to YouTube videos and other content that will shorten their attention span. Face-to-Face Video Communications. Intelligent Virtual Agent.
TechSee
FEBRUARY 20, 2018
As evidence, recent surveys conducted by Nuance Communications and TechSee [A1] revealed that two-thirds of consumers prefer self-service over speaking to a human for customer service inquiries, and 60% prefer to make a company’s website the first stop when attempting to solve an issue. Is it cost reduction? Summary.
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