ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Bold360

NOVEMBER 30, 2016

If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. If you realize the value chat bots could offer your business but aren’t sure how to go about developing a strategy, this guide is for you.

Chatbots 40

Chatbots Strategy Self Service ROI 40

Vonage

DECEMBER 6, 2018

Chat, social media, mobile apps and social media are all essential to modern customer service. Self-service technologies such as chatbots offer customers 24/7 accessibility and businesses speed and scalability. And what do you need to look for in your solution? Channels supported.

Omni-Channel 145

Omni-Channel Multi-Channel Self Service Strategy 145

Comm100

MAY 31, 2016

Offer Comprehensive Self-Service Options. According to research conducted by Steven Van Belleghem , a best-selling author, 70% of customers expect a self-service option from companies. The following self-service channels can help you prevent a number of difficult customers scenarios from occurring: FAQ.

Retail 107

Retail Self Service How To Policies 107

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. Simply put, listening is the foundation for understanding, which should lead to action.

Customer Experience 52

Customer Experience Self Service Contact Center Competitive Advantage 52

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Comm100

FEBRUARY 7, 2018

Additional Considerations for Live Chat Software. Additional Considerations for Social Media Software. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Additional Considerations for Live Chat Software.

Software 103

Software Customer Engagement Engagement Social Media 103