CSM Magazine

AUGUST 22, 2021

And in the digital age, where platforms like TripAdvisor, Facebook and Google reviews allow customers to easily share opinions about your business online, it seems crazy not to make your customer service strategy a top priority. So, how best can your business improve its service to customers in 2021?

Customer Service Strategies 52

Customer Service Strategies Chatbots Strategy Customer Service 52

ShepHyken

SEPTEMBER 22, 2023

This year, we’ll see a growing focus on the role of service in corporate strategies, with businesses incorporating new approaches and technologies to deliver the support their customers need. AI-powered chatbots are leading the charge in delivering a better customer experience.

Self Service 62

Self Service Trends Customer Service Chatbots 62

NobelBiz

JUNE 4, 2024

In this comprehensive guide, we’ll dive into the nuances of customer service in call centers, exploring everything from the evolution of call centers to the latest trends and best practices. What is a Customer Service Call Center? Related Article Why Do Contact Centers Need A Chatbot More Than Ever?

Call Center 52

Call Center Customer Service Social Media Contact Center 52

Kustomer

MAY 13, 2020

When customers trust your brand, they’ll feel more comfortable and confident reaching out to your customer service representatives if something goes wrong. This isn’t exactly one of those new trends in customer service, but it’s still very important to consider in 2020. Using Chatbots to Your Advantage.

Self Service 52

Self Service Trends Customer Service Social Media 52

CSM Magazine

SEPTEMBER 21, 2020

Amazon is a massive corporation with stupendous market research budgets, yet somehow, they failed to realise that nobody wants a phone that sells products to them. This principle applies to customer service in equal measure. One of the best industry-specific examples is the advent of AI and chatbots.

Customer Service 64

Customer Service Chatbots Customer Service Representative Interaction 64

ShepHyken

FEBRUARY 19, 2023

Keep reading to uncover the six degrees of separation between your customer experience strategy and how to achieve it. The author is a software marketing guy, and he shares his take on creating a “dynamite customer experience.” My favorite is number five, which is to “Take advantage of every customer touch point.”

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

Ecrion

JULY 22, 2019

This means that, even if you think that your company’s current customer service policy and tactics are working, the harsh reality is that you may not know just how many of your customers feel that the service they receive is far from adequate.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78