Chatbots Consumers Customer Care Webinar 
NICE inContact
SEPTEMBER 5, 2019
Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? Advances in Artificial Intelligence (AI), conversational chatbots , self-service and digital channels all contribute to an improved customer experience – but what kind of risks come with adopting AI?
Comm100
MARCH 7, 2019
Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer service. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. Reserve my seat.
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Hello Customer
MAY 19, 2021
Since it plays a critical role in defining the level of customer centricity within the organization it can’t be overlooked. This is one of the subjects we discussed with Steven Van Belleghem in our latest webinar on the importance of extreme customer centricity in your company. Customer Experts. Game-changing potential.
Comm100
MARCH 7, 2019
Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer service. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. Reserve my seat.
Avaya
SEPTEMBER 19, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. The post Why Artificial Intelligence Now—and Why in Customer Care?
COPC
FEBRUARY 15, 2023
With digital self-service technology advancing at a phenomenal rate, why are interactions with chatbots and interactive voice response (IVR) systems still the sources of so many frustrating customer experiences? There are likely many reasons for this sentiment, including poorly designed IVR systems and chatbots.
Innovative CX
MARCH 24, 2023
You encountered a chat bot that was clueless about what you were inquiring about and couldn’t refer you to a “live person” because they weren’t available? Now we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions.
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