Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

CSM Magazine

SEPTEMBER 13, 2021

Montego Bay has a solid reputation as a hub for BPO operations in Jamaica due to the availability of good contact centre space, great staff, a solid and stable communications and technology infrastructure and let’s not forget, great beaches. It is also a highly experienced BPO destination already servicing global brands. About Ventrica.

Transportation 52

Transportation Fashion Ecommerce Hospitality 52

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers?

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

Myra Golden

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. One common pitfall is implementing technology solutions without considering the impact on agents and customers.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

APRIL 5, 2023

Instead, use simple, easy-to-understand language to communicate what will happen next in the conversation. Other technologies, such as chatbots or virtual assistants, can also use signposting techniques to guide customers through self-service processes or support common issues.

Self Service 52

Self Service Call Center Tips Training 52

CSM Magazine

FEBRUARY 20, 2018

AI helps customer service teams further distinguish themselves from competitors in today’s highly-saturated marketplace by leveraging new customer data to deliver more personalized customer interactions. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams.

Customer Service 40

Customer Service Contact Center Training Call Center 40

CSM Magazine

AUGUST 22, 2019

Attendees will leave with strategies to: Build Voice of Customer Analytics into Your Proactive Support Strategy: Create a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40