PeopleMetrics

JULY 17, 2018

As noted previously, the term VoC is frequently used to describe the measurement of the customer experience; so is the term customer experience management (CEM). Click here to download the book. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Measurement 210

Measurement CEM Telecommunications Wireless 210

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Download The Data Science of CEM. Was it the variety in products that made the experience great? How about the price, or the speed of delivery?

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

PeopleMetrics

JULY 10, 2018

Regular customer listening enables your company to be more customer-centric by: Immediately resolving individual customer problems as soon as possible before you lose that customer and/or they spread negative word of mouth (often through social media). Click here to download the book. Sean holds a Ph.D.

Customer Centricity 66

Customer Centricity CEM Touchpoint Social Media 66

PeopleMetrics

MARCH 21, 2018

Watch this edition of #CXSecrets above, or click here to download the video transcript. Today, the internet and social media and sites likes Yelp, Twitter, Facebook and TripAdvisor now allow people to provide feedback on their terms, on their time, and share it publicly. There has been a power shift. The review era.

Feedback 82

Feedback CEM Video Social Media 82

Clarabridge

JANUARY 11, 2017

Our downloadable template will get you on your way. Social Customer Service Etiquette. Social media plays a large part in the customer experience. If you do use social channels to serve customers, it is important to behave properly. Read the eBook Social Customer Service Etiquette.

Customer Journeys 40

Customer Journeys CEM eBook Social Media 40

Up Your Service

FEBRUARY 14, 2017

In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! This ranges from sales and delivery staff, to call centers, to inventory control systems, to physical delivery vehicles to downloading goods online. What companies are you looking to hearing from at CEM Global? .

Culture 55

Culture CEM Social Media Employee Engagement 55

SurveySensum

APRIL 21, 2023

SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. The details of paid plans are available upon request.

Survey 52

Survey Multi-Channel Analysis Tools 52