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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips. It’s very hard to build loyalty if the customer has a generic experience. Loyalty Programs Should Encourage Competition.

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How to turn NPS Promoters into Brand Advocates?

SurveySensum

Pro Tip: Incentivize your customers to express your gratitude and encourage them to give more reviews. Pro Tip: Building relationships through personalization is crucial, as poor personalization can drive away customers. Creating a Well-Crafted Loyalty Program Have you heard about Beauty Insider?

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Reach Your Goaaaaaaallllls: 5 Tips to Build a Winning World Cup Marketing Plan

Optimove

Our first tip? You can read more about their case study here. The post Reach Your Goaaaaaaallllls: 5 Tips to Build a Winning World Cup Marketing Plan appeared first on Optimove. We’ll also touch on ways to maximize your marketing activities by using mobile and email channels. Why should you listen to us though?

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Decoding the Stages of Customer Journey: A Comprehensive Guide

SurveySensum

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Blog posts on fitness tips and the app’s unique approach. So, there you have it! Wrapping Up!

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15 Simple Ways to Improve Customer Satisfaction in 2021

SurveySparrow

Offer Loyalty Programs. Loyalty incentives! In fact, 81% of consumers are more likely to do business with a brand that offers a loyalty program. Loyalty programs are a great way to show your customers that you value their commitment to your product or service. Is the feedback negative? Final Thoughts.

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Superior Customer Support: Guiding Clients Through Their Toughest Moments

NobelBiz

This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. Role-playing exercises, real-life case studies, and feedback sessions can be invaluable in this regard. Provide Resources: Offer tips, guides, or FAQs for future needs.

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How to Build a Customer Retention Strategy

ProProfs Chat

Needless to say, it is one of the most important metrics for your business to consider when you plan your marketing, loyalty programs, and sales processes. One of the most powerful forms of content marketing is a case study. The common theme among all these tips is: talk to your customer.