Upstream Works

DECEMBER 11, 2018

Customers are increasingly independent, scouring websites and social media for information, reviews, and pricing, only engaging with a representative when absolutely necessary. Not surprisingly, along with an increase in chat is an increase in self-service overall.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

NobelBiz

MAY 22, 2023

Let’s delve into some of the key features and benefits that you can expect: Enhanced features: Call recording, call forwarding, auto attendant, voicemail to email, and video conferencing are some of the advanced features that these systems offer. Your business deserves nothing less!

System 52

System Contact Center Call Center Communication 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Including social media, Webchat, SMS and more.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

MARCH 15, 2021

Customers are now using voice, social media, and other channels to communicate, get information, complain and compare. Merging and integrating CRM with your contact center solution allows you to optimize the customer journey. As technology continues to evolve, the customer experience is changing dramatically.

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52

NobelBiz

FEBRUARY 22, 2022

Among the advantages to your contact center agent workflow are: • The use of predictive calls to decrease and manage the average handling times (AHT) ; • The capacity for supervisors to listen in on calls; • Call recording to ensure that critical points are not forgotten; • The option to put callers on hold temporarily.

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

JUNE 7, 2021

If no one is accessible, calls can be redirected to other colleagues’ extensions. Other VoIP capabilities include interactive voice servers, automated assistants, call waiting, call reporting, call monitoring, call recording and transcription, conference calls with external access and mobile application call portability.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

FEBRUARY 23, 2023

If no one is accessible, calls can be redirected to other colleagues’ extensions. Other VoIP capabilities include interactive voice servers, automated assistants, call waiting, call reporting, call monitoring, call recording and transcription, conference calls with external access, and mobile application call portability.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52