Uniphore

JANUARY 21, 2022

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 In addition, 82% of financial services and insurance firms believe their contact center is a strategic asset and a differentiator.

Banking 126

Banking Contact Center Insurance Self Service 126

Talkdesk

JUNE 18, 2020

Utilities: Leveraging knowledge management for simple and effective remote training As an essential service, utility contact centers have stepped up to find new ways to support the millions of customers who now face financial uncertainty. Creating customized call flows help get new employees up to speed faster and assist customers sooner.

Industry 63

Industry Strategy Management Contact Center 63

Interactions

APRIL 14, 2021

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. And sometimes it can be just a lack of experience with financial planning. Likewise, collection agents have the unique challenge of bearing the emotional burden of collection calls.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. And sometimes it can be just a lack of experience with financial planning. Likewise, collection agents have the unique challenge of bearing the emotional burden of collection calls.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

Myra Golden

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. My Customer Service Master Class might be a good fit for training on soft skills.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

AWS Machine Learning

FEBRUARY 6, 2023

WaFd has pioneered an omnichannel banking experience that combines the advanced conversational AI capabilities of Amazon Lex voice and chat bots with Talkdesk Financial Services Experience Cloud for Banking. “We The following diagram shows the basic components and events used to enable communications.

Self Service 68

Self Service Contact Center Virtual Agent Chatbots 68