Magellan Solutions

APRIL 9, 2021

Loads of businesses looking to outsource their call operations. Your setup determines the structure of your call center. You can choose to run the following setups: On-Site Call Centers. Virtual Call Centers. However, managing a large remote workforce is not easy. Rent of space in high.

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Contact Center Call Center Virtual Call Center Omni-Channel 52

ViiBE Blog

MAY 4, 2021

First call resolution (FCR) is a metric used in call centers to calculate the percentage of calls where a customer’s issue is resolved within the first call to the center. So, in concrete terms, what does FCR show you about your center? FCR stands for First Call Resolution. How to measure it?

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

NobelBiz

MARCH 1, 2021

We used to think of call centers as workplaces gathering all agents in one place. Today, not only is this centralization no longer necessary but also the implementation of cloud contact center solutions is becoming more prevalent and accessible to all call centers wishing to develop remote work.

Contact Center 52

Contact Center Call Center Virtual Call Center Call Flow 52

NobelBiz

SEPTEMBER 30, 2020

The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.

Virtual Call Center 52

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ViiBE Blog

APRIL 26, 2021

Implementing knowledge management will distribute know-how more evenly throughout your team of support agents to prevent this from happening. ViiBE’s knowledge management tool can easily find past customer interactions to use for training purposes. In addition to phone lines, contact centers add options like live chat and video chat.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. But how exactly?

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Call Center Tips Virtual Call Center Management 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center? ViiBE Blog.

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NobelBiz

JUNE 16, 2020

There’s a new trend in the Contact Center Industry – talking about the future. The virtual call center is already on the market, rapidly gaining traction in an age where remote work solutions are desperately needed and on-premise solutions are close to becoming obsolete. Cell Center Outsourcing Market to Grow by $13.54

Contact Center 52

Contact Center Virtual Call Center Call Center Omni-Channel 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

ViiBE Blog

JUNE 1, 2021

With younger generations increasingly averse to phone calls, many also prefer self-service. Omnichannel service channels are the future of customer service because they enable customers to choose the appropriate channel for their needs. Ultimately, web self-service and omnichannel support work best as a combination.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. No more call redirection, no more operational pauses. Our ticketing/archiving system is really helpful to categorize inspection sessions, remote audits, and more globally all the use cases that require several calls.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

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