Beyond Philosophy
MAY 25, 2016
Nearly 40,000 employees from two unions contracting with Verizon have been on strike for a little over a month. Now, Verizon is learning firsthand the cost of not having a strong culture of employee engagement—in actual dollars and sense. Employee Engagement and Customer Experience Are Linked. Why did they strike?
Stella Connect
OCTOBER 4, 2021
2: A wireless charging mouse pad . Everyone deserves a little “desk flair” these days, and Uncommon Goods has plenty to choose from, including the Wooden Qi Wireless Mousepad , which can help your agents keep their phones fully charged, all within easy reach, right at their fingertips. #3: 3: An anti-fatigue standing mat.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Michel Falcon Experience
FEBRUARY 19, 2016
Like most companies, yearly budgets are determined in Q4 of the previous year, so an impromptu trip to Henderson, Nevada for a call center agent wasn’t going to be an easy ask from my boss. Pay specific attention to how they are leveraging technology, customer experience and employee engagement to grow their companies.
Storyminers
JULY 6, 2020
Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.
Storyminers
JULY 6, 2020
Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.
Pointillist
OCTOBER 22, 2018
Today, the utilization of speech data is largely confined to recording call center transcripts. But with the advent of what is now being called artificial emotional intelligence or Emotion AI, machines can detect emotions from multiple channels—just the way humans do. Speech Analytics with Auditory Cues.
Michel Falcon Experience
APRIL 11, 2019
So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. 2,000 engagements, $1,500 engagements, small retainers.
Expert insights. Personalized for you.
113 
Let's personalize your content