5 Top Customer Service Articles of the Week 12-5-2022
ShepHyken
DECEMBER 5, 2022
Cleaning a Toilet vs. Calling Customer Support: 3 Factors Impacting the Customer Experience by Eric Smuda. InMoment) Too many companies see their call center as only a cost and something that can be managed or minimized by reducing headcount and shifting to lower cost channels.
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