NobelBiz

SEPTEMBER 6, 2022

How to reduce call center attrition rate? Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition. And here are 8 ways to reduce it: 1.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

NobelBiz

JULY 31, 2023

Call queueing is the heart of modern customer communication, orchestrating a well-organized waiting system that ensures no customer is left unheard. As we delve into the fundamentals, you’ll discover how call queuing empowers businesses to build lasting customer relationships and cultivate a reputation of unparalleled service.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NICE inContact

MAY 18, 2017

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. How does all of this apply to contact centers?

Entertainment 137

Entertainment Contact Center Healthcare Video 137

Magellan Solutions

JANUARY 26, 2021

CEC Entertainment. As a company that has been providing e-commerce contact center services for over 14 years, we allow customers to reach out to your business using the most convenient method. . Find out more about our multi-channel capabilities and call center services by contacting us now!

Ecommerce 52

Ecommerce e-support Apparel Retail 52

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132