Magellan Solutions

APRIL 22, 2021

Key differences and advantages of a contact center vs call center. Simply put, call centers let customers call. On the other hand, a contact center keeps you in contact through any customer service channel. Voice vs. Digital Service. Self-Service.

Telecommunications 52

Telecommunications Call Center Self Service Contact Center 52

NobelBiz

FEBRUARY 22, 2023

The data collected, measured, and analyzed for contact centers is an absolute gold mine. When used wisely, it can greatly improve the customer experience. In other words, the link between data and customer experience can become a virtuous circle. Here are some more advantages of employing call center analytics: 1.

Contact Center 52

Contact Center Analytics Data Call Center 52

Talkdesk

DECEMBER 6, 2017

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. Businesses are rapidly adopting these new channels to interact with their customers, but they all have one major characteristic: a delay between when a question or a statement is posted and the response.

Customer relationships 40

Customer relationships Customer Voice Contact Center Management 40

CSM Magazine

JUNE 27, 2019

Headquartered in Lindon, UT, VisualCue has worked with contact centers, sales teams and logistics companies to implement AI and Gamification. Dan Handy, CEO of VisualCue said, “GCOM Worldwide has extensive experience and expertise in the call center industry. This means improved production and lower turnover.

Gamification 40

Gamification Marketing Call Center Contact Center 40

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect. About TalkIQ.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Talkdesk

JULY 26, 2017

As the first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way your business can integrate with your call center platform. It allows companies to give contact center admins more power than ever before to customize and manage their contact center technology and integrations.

Contact Center 40

Contact Center Call Center Healthcare Analytics 40