Retain Your Best Agents: Effective Strategies to Maximize Agent Retention in the Contact Center
CSM Magazine
DECEMBER 11, 2023
The average attrition rate for call center agents in the U.S. This high turnover rate not only leads to increased costs in recruitment and training, but also has a negative impact on overall customer satisfaction and brand reputation. is between 30% and 45% annually, according to a NICE WEM Global Survey.
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