TechSee

JUNE 11, 2019

For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. It enhances all customer service KPIs, including those measuring contact center productivity and CX quality.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. Higher agent engagement.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Magellan Solutions

JUNE 29, 2021

This typically comes in the form of a survey communicated through some channel to the customer (direct mail, email, phone, etc). It’s one thing to deliver exceptional customer service on a one-time basis; it’s quite another to do it on a regular basis. NPS measures both customer loyalty and customer experience.

Call Center 52

Call Center Net Promoter Score Contact Center NPS 52

TechSee

FEBRUARY 26, 2019

Leading global groups have already witnessed the awesome power of visual engagement as they discover the secret of enhancing customer experience in telecoms. And NPS score goes through the roof. Technician dispatch drops by around a quarter in the first couple of months. FCR increases exponentially.

Customer Experience 95

Customer Experience Contact Center Telecommunications NPS 95

TechSee

APRIL 3, 2018

As general rule, the best way to reduce churn is to successfully address the needs of a particular customer at the right time with minimal effort and disruption to the customer. Quickly and efficiently handling any issues your customer may have with your product or service is key to ensuring long-term loyalty.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

TechSee

FEBRUARY 19, 2019

Its cognitive visual platform applies computer vision AI which learns from every interaction, automating customer service over time. Currently in beta, it’s set to be a real highlight of MWC Barcelona 2019. Hall 5 Stand 5E61. Sensory: Speaking your language.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

TechSee

JANUARY 2, 2018

Real-time validation – and more accurate appraisals. Expedited claim settlements – often after the First Notice of Loss (FNOL). Increased levels of customer satisfaction – as reflected in NPS scores. Greater adjustor efficiency – reduced time in the field lowers overhead. Reduced fraud – with secure, live video.

Insurance 116

Insurance Telecommunications Contact Center Video 116