NobelBiz
FEBRUARY 13, 2024
By measuring the outcomes of CRM integration, NobelBiz helps contact centers identify areas for improvement and optimize their strategies for better results. This approach not only enhances customer satisfaction but also drives the operational efficiency of the center itself. It’s a win-win.
NobelBiz
FEBRUARY 17, 2023
However, call avoidance hurts call center performance, leads to a staggering number of complaints, reduces customer satisfaction, and brings in more angry consumers than before. How do you deal with call avoidance? How can you ensure a perfect balance between customer satisfaction and agent experience?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
APRIL 3, 2018
The churn rate is calculated by dividing the number of customers lost by the total number of customers. For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. Personalization – Evergage.
Magellan Solutions
MAY 18, 2016
Most of the time, your customers will call to ask for support on their purchased product or service. They expect to talk to a friendly and knowledgeable agent with a high-level of customer service and problem-solving skills. You want to look for a call center solutions provider who has agents that fit this mold.
Talkdesk
APRIL 29, 2016
When you’ve been with a solution for a long time, no matter how bad that solution is, you may still feel hesitant to ditch the deadweight and get back out there. In a call center solution, this can manifest in many ways, including low reliability, lack of advanced features and inflexible settings.
TechSee
AUGUST 14, 2018
They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info. It also improves their ability to bring customer issues to successful resolution, enhancing both customer satisfaction and inline agent satisfaction.
TechSee
JUNE 11, 2019
For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. Focusing on one metric would often harm others.
Expert insights. Personalized for you.
59 
Let's personalize your content