Brands e-support Fashion Omni-Channel 
Upstream Works
NOVEMBER 19, 2020
As the pandemic continues and businesses continue shifting focus to accommodate necessary changes, we’ve seen brand new drivers of customer experience (CX) success arise. Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge.
Hello Customer
JUNE 16, 2022
In a time where customers can easily hop between brands that offer the same product or service, a good customer experience makes you stand out from your competitors. Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? How will your customer feel about you now?
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Kustomer
JANUARY 7, 2022
With choices and a customer-centric view not available with traditional, non-subscription models, thanks to brands such as Spotify and Netflix, we are now seeing this model in unexpected spaces such as car buying. In fact, it’s paramount to the survival of the brand — particularly during the holiday shopping season. trillion by 2025.
Hello Customer
JUNE 16, 2022
In a time where customers can easily hop between brands that offer the same product or service, a good customer experience makes you stand out from your competitors. Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? CX in retail: how to improve it.
SurveySensum
JULY 24, 2023
And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. It’s like having your own fashion-savvy sidekick right in the dressing room! How convenient is that?
Kustomer
JUNE 12, 2020
Imagine the cashier wearing a contagious smile, or the support e-mail which asks how you and your family are doing? These moments of kindness, compassion and empathy are in this day and age a brand’s greatest asset. The exact same logic is fundamental in how you support your front line support agents.
Eptica
FEBRUARY 26, 2016
And how can physical retailers make the most of the three big advantages they have: Immediacy – they can deliver goods now, rather than having to wait for delivery They can provide in-person one-to-one support and advice from well-trained human assistants They have the potential to turn shopping into an event. consumers spent $1.5
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