Solvvy
APRIL 11, 2022
People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.
Myra Golden
AUGUST 31, 2016
One of the things I do in my practice is write the templates for complaint response letters for some of world’s most renowned brands. Then, I custom create response letters that reflect the brand’s voice. Once I get the brand voice down, my complaint response letters follow 5 steps.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Myra Golden
DECEMBER 9, 2016
Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice. How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash.
Myra Golden
DECEMBER 9, 2016
Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice. How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash.
BlueOcean
JANUARY 6, 2020
But there’s a lot to unpack when it comes to creating and sustaining an effective, elegant omnichannel design that truly improves the customer’s holistic experience with your brand. Furthermore, customer retention rates are significantly higher for companies with a strong omnichannel approach. Got 15 minutes?
Expert insights. Personalized for you.
91 
Let's personalize your content