Kerry Bodine

MAY 11, 2020

That might have involved: Products: As I mentioned in a previous post , we’ve seen many different types of organizations — ranging from distilleries to fashion brands — pivot their production lines to create the products we need now. And we’re going virtual with our previously in-person journey mapping bootcamps !).

Strategy 305

Strategy Customer Journeys Customer Experience Fashion 305

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. And then you build up your voice of customer engine. We need each other.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

Education Services Group

MAY 23, 2022

Change is hard. Fast or slow, change is tough on people. If you’re implementing a brand new Customer Success organization within your company, chances are you’re ruffling a lot of feathers. 5 things to remember for your customers. Change is hard (in a different way). Change is hard on customers, too.

Customer Success 52

Customer Success Sales Guidelines Customer Satisfaction 52

SurveySparrow

JANUARY 24, 2020

All it does is ask a simple question to the customer. How likely are you to recommend our brand to a friend or a colleague?”. The respondent can choose any number between 0 and 10 with 10 being extremely likely to recommend the brand. The respondents are grouped into three sections based on their scores. Please DO NOT.

NPS 52

NPS Survey Net Promoter Score Feedback 52

SurveySparrow

APRIL 3, 2020

Once you create all these personas, ensure that they are different from the others and also represent a decent size of customers who are in that range. Having clear buyer personas will help you during each stage of the customer journey. But they are still probable customers for the brand because they have the need for it.

B2C 52

B2C B2B Marketing Communication 52