TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CX Accelerator

JANUARY 16, 2020

So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Achieve Harmony Between Culture and Brand The most effective way to reduce the “fence” population is by creating an authentic alignment between culture and brand.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

CX Accelerator

JANUARY 16, 2020

So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Achieve Harmony Between Culture and Brand The most effective way to reduce the “fence” population is by creating an authentic alignment between culture and brand.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

Kustomer

SEPTEMBER 6, 2018

There he’s worked with some amazing brands like Tory Burch, David Yurman, and Rue La La among many others. He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals.

Exercises 61

Exercises Handbook e-support Contact Center 61

Natalie Petouhof

JULY 26, 2016

Brands must recognize that customers’ hardwiring of the brain’s and their neurological desire for flow and easy of use as part of the cost of doing business. With the word-of-mouth social networks provide, brands need to heed the seriousness of differentiating their brand’s customer experience or be left in the dust.

Handbook 40

Handbook Customer Experience Resources Customers 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Colin is recognized by Linkedin as one of the ‘World’s Top 150 Business Influencers’.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98