Brands Communication Customer Base Customer Change 
ChurnZero
AUGUST 13, 2021
Because what you don’t want is 10 different voices coming out for communications. You don’t want to dictate exactly how people communicate, but you also want people to represent your company, and how you want to talk to customers. [A] Hunter: It’s also communicating well with your executives.
Influitive
OCTOBER 21, 2015
The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive.
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ChurnZero
AUGUST 13, 2021
Because what you don’t want is 10 different voices coming out for communications. You don’t want to dictate exactly how people communicate, but you also want people to represent your company, and how you want to talk to customers. [A] Hunter: It’s also communicating well with your executives.
Education Services Group
MAY 23, 2022
Change is hard. Fast or slow, change is tough on people. If you’re implementing a brand new Customer Success organization within your company, chances are you’re ruffling a lot of feathers. 5 things to remember for your customers. Change is hard (in a different way). Change is hard on customers, too.
Kustomer
SEPTEMBER 3, 2020
The Importance of Listening in Every Stage of a Customer’s Journey. Another useful tactic to adapting in a new market is understanding how the customer communicates in various stages of their experience. As the market and customer changes, companies change. Or is our customer base in a state of decline?
LiveChat
FEBRUARY 10, 2017
I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. Amazing customer service should be your mission.
SurveySparrow
JANUARY 24, 2020
All it does is ask a simple question to the customer. How likely are you to recommend our brand to a friend or a colleague?”. The respondent can choose any number between 0 and 10 with 10 being extremely likely to recommend the brand. The respondents are grouped into three sections based on their scores. Please DO NOT.
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