CSM Magazine

FEBRUARY 12, 2020

Over time, customers begin to rely on this entity to help them with problems or they may seek their knowledge for tips and tricks from recommendations and references to other internal links. Lastly, chatbots are excellent vehicles for marketing and brand reputation.

Chatbots 52

Chatbots Ecommerce Call Center Study 52

ProProfs Chat

SEPTEMBER 9, 2020

That’s why we’ve listed a few tips to help you build your own customer loyalty program from scratch. Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. A good tip is to give loyalty members badges for completing certain challenges or tasks.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

ProProfs Chat

APRIL 16, 2020

Just look at what the common language trends are worldwide to determine the ones where you need to offer support to an international audience base. Tips to Offer Multilingual Customer Service. Consistent customer support is the name of the game that you will be able to reach with the help of these tips. #1:

Loyalty 96

Loyalty Customer Service Self Service Knowledge Base 96

SurveySparrow

SEPTEMBER 21, 2020

Popular brands like BuzzFeed use entertaining online surveys in a quiz format to understand their audience. While the knowledge-based quizzes can be used for collecting your audiences’ knowledge about the subject, later you can help your audience to enhance their knowledge with education-based, information-based services.

ROI 45

ROI Survey Return on Investment Social Media 45

ChurnZero

SEPTEMBER 28, 2018

In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. . Tips for making your Customer Education as successful as possible. Any tips or tricks to drive the users to engage?

Customer Success 40

Customer Success Training Customers e-support 40

ViiBE Blog

JANUARY 20, 2022

It is a great way to analyse the different aspects of the interactions, as well as develop a knowledge base for future employee training. Here are some tips: Ask! During the call, both parties can share attachments and store them in one single place in case the solution has not been achieved and another call is required.

Touchpoint 52

Touchpoint Interaction Infographics Social Media 52

ViiBE Blog

JANUARY 20, 2022

It is a great way to analyse the different aspects of the interactions, as well as develop a knowledge base for future employee training. Here are some tips: Ask! During the call, both parties can share attachments and store them in one single place in case the solution has not been achieved and another call is required.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

CSM Magazine

OCTOBER 7, 2020

Our tips below will provide you with ideas for improving customer service to get you back on track. Customers who received some form of response from the brand valued the brand more positively in the future. All consumers valued responsive brands more highly.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Touchpoint 52