ShepHyken

APRIL 28, 2024

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

ShepHyken

MAY 7, 2018

Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.

Customer Service 79

Customer Service Policies Retail Case Study 79

Qualtrics

APRIL 2, 2020

In short, our priorities have shifted and no one knows for how long. How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company. It can be daunting to know what to do, and how to do it. Complimentary Customer Confidence Pulse from Qualtrics.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. 3 Transformational services, which fundamentally change how a market operates.

Culture 60

Culture Training Brands Strategy 60