Experience Investigators by 360Connext

APRIL 2, 2024

‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Instead, I challenge you to take an inventory of customer touchpoints from the customer perspective.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

Experience Investigators by 360Connext

APRIL 2, 2024

‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Instead, I challenge you to take an inventory of customer touchpoints from the customer perspective.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

ijgolding

JUNE 9, 2015

You must absolutely believe that enabling an organisation to be more customer centric is the ‘right thing to do’ – right for the customer; right for the employee; and right for the shareholder. Not only that, the Customer Experience is not the responsibility of a CXP – it is the responsibility of the WHOLE ORGANISATION.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

SuiteCX

OCTOBER 4, 2017

If customer experience is important companies need to be investing in things that actually impact the customer experience. This means a new customer focus on ease of use, speed, choice, and service. Effective use of data analytics will help determine where to focus your resources and which customer groups are being impacted.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

SuiteCX

OCTOBER 4, 2017

If customer experience is important companies need to be investing in things that actually impact the customer experience. This means a new customer focus on ease of use, speed, choice, and service. Effective use of data analytics will help determine where to focus your resources and which customer groups are being impacted.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

Middlesex Consulting

DECEMBER 27, 2015

This business understanding is a new capability within the organisation that needs to be nurtured at each interaction with the customer, if the organisation is to live to its brand values. 5 Connection: Developing relationships with external partners to increase the value of solutions cost effectively.

Culture 60

Culture Training Brands Strategy 60

SurveySensum

FEBRUARY 20, 2024

Brand Example : Netflix provides personalized recommendations based on users’ viewing history, enhancing the overall streaming experience and keeping customers engaged. Whether it’s delivering orders ahead of schedule, providing additional support or resources, or going above and beyond to resolve a problem.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52