Blake Morgan

JUNE 13, 2023

      Most companies understand the importance of their frontline workers interacting with customers daily. But how many will build a customer experience strategy around them? It’s all in the name of trust and customer-centricity. Barry and his team meet daily to discuss the previous day’s customer interactions.

Contact Center 59

Contact Center Strategy Travel Customer Confidence 59

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.

Customer Service 88

Customer Service Automotive Tips Feedback 88

Vonage

JUNE 28, 2017

Shep Hyken is without doubt one of the most influential customer service experts in the world. His high-energy presentations are famous for their clever blend of customer service advice, humour and even magic. customer service he received from a taxi driver. At the end of the day, it’s the customer who is paying the wages.

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96

ShepHyken

DECEMBER 26, 2018

That quote comes from Simon Sinek, author of the book, Start with Why. This quote makes me think about the different reasons behind why a customer chooses to do business with a company. Those companies that get customers because of low price will lose those customers when someone else has a lower price.

Culture 134

Culture Policies Customer Service Training Customers 134

ShepHyken

DECEMBER 19, 2018

As I started to perform more and more for money, I could afford to be a regular customer of Al’s. I get new magic books and props in here every week. Earning your customers’ trust typically takes time. It comes from a predictable and consistent set of experiences. So, how much do your customers trust you?

Customer Service Training 121

Customer Service Training Customers Loyalty Training 121

ShepHyken

NOVEMBER 30, 2016

Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. And, trust is the foundation to the customer experience.”

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48