inmoment

JUNE 22, 2020

Though brands are contending with a lot of customer uncertainty at the current time, there’s another, equally important group with whom all organizations need to engage during this pandemic: furloughed employees. Just like customers, employees are facing tremendous stress and anxiety in the era of COVID-19. HR Lifelines.

Employee Engagement 75

Employee Engagement Engagement Handbook Social Media 75

Michel Falcon Experience

AUGUST 18, 2014

After understanding these statistics you may approach employee onboarding differently. If you follow my blog or are subscribed to my email list (free ebook available on my homepage), you’ll know that I don’t just quote statistics and that I’m not theoretical. Employee onboarding is in the DNA of admired companies.

Handbook 123

Handbook eBook Training Exercises 123

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adrian Swinscoe. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

OpinionLab

JULY 15, 2016

According to Forrester analyst Sam Stern, ”CX culture is tied as much to the employee experience as it is to the customer experience.”. Just as effectiveness, ease and emotion are key elements of a positive customer experience; mastery, autonomy and purpose are key elements of a positive employee experience.

Handbook 60

Handbook Conference Customer Centricity Culture 60

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adrian Swinscoe. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Kathleen’s massive social following is built around informative posts and blogs about acing a job interview. Because there’s no fun reading without it!

Social Media 98

Social Media Tips Conference Leadership 98

Qualtrics

DECEMBER 11, 2018

This is the first installment of our new blog series, “Employee Experience Visionaries.” In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. And I can share that with the organization.

Handbook 54

Handbook Feedback Culture Employee Engagement 54