Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). blog linkedin twitter Why? "I blog linkedin twitter Why?

System 338

System Effort Score NPS Net Promoter Score 338

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . customer feedback data), involving customers, and defining customer outcomes. . A B2B company has other companies as customers, sure. Not so fast. .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

NetBase

JULY 20, 2020

That broadens the definition of social media to blogs, review forums, news outlets, messaging apps, and more. The insights mined through social analytics today are far superior to the simple metrics of counting likes, mentions, and comments just a few years ago. We’re here to help! What Is Social Media Monitoring?

Social Media 96

Social Media Analytics Analysis Consumers 96

Michel Falcon Experience

MARCH 12, 2019

Are you content with your customer experience? And then we’re going to evaluate customer wants and needs and why it’s so difficult to really understand what your customers need to build an experience that they’ve never seen before. My man right here’s got three, see.

Culture 12

Culture Employee Engagement Company Engagement 12