Beyond Philosophy

AUGUST 21, 2017

But my boss just looked at me and said, “Colin, in a senior position you need to deal with ambiguity.”. But to lead an organization in our increasingly complex and uncertain world, you must develop an ability to handle ambiguity. Let go of the notion that you can control everything. Accept that you will make mistakes.

How To 140

How To Exercises Consulting Healthcare 140

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Here is the issue.

Customer Experience 154

Customer Experience Net Promoter Score Customer Centricity CEM 154

Beyond Philosophy

MARCH 28, 2019

He says you have to control the “controllable.” (Now, Controlling the controllable means that even if the world’s going mad, there are some things you can keep in check (aka, the “controllable”). You can’t rule the world or change human nature, but you can deal with it and use models of thinking that manage uncertainty.

Management 143

Management Training Consulting Conference 143

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Here is the issue.

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Customer Journeys 60

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Here is the issue.

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Customer Journeys 60

PeopleMetrics

JANUARY 28, 2021

Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team. Why don't you kick off our celebration today? Here's to 20 more.

Feedback 62

Feedback Customer Experience ROI Industry 62