B2C Firms Must Prepare As Consumer Buying Enters A New Era
Forrester's Customer Insights
SEPTEMBER 11, 2020
Over the next decade, four factors will fundamentally drive how firms must evolve to meet consumer buying demands. Start exploring them.
B2C Customer Centricity Customer Engagement Customer Relationship Management 
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Customer Experience Influencers You Must Follow – Part 2
Customer Guru
AUGUST 21, 2018
She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Martha is the co-founder of CX Speakers LLC, a company that trains and educates and trains B2B and B2C companies in enhancing customer relations and increasing customer engagement.
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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers
NobelBiz
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A productive outbound lead generation campaign involves gathering and analyzing data about potential customers, understanding their needs, and tailoring the approach accordingly. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods.
The Best Customer Success Resources of 2016
Amity
FEBRUARY 2, 2016
Are Your Customer Success Stories Being Heard? Communicating your customer's successes can be one the strongest marketing approaches there is. Exploring the Top 5 Benefits of Customer Success. The Customer Success Forum. January 18 - How to Create a Customer Community to Drive Engagement and Manage Support Costs.
Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
Customer Communities Are Buzzing, But Should Your Brand Invest In One?
Forrester's Customer Insights
DECEMBER 16, 2019
This year, we’ve seen an uptick in client and industry interest in customer communities. Marketers want to build authentic and lasting relationships with customers who are more and more likely to experiment and less and less likely to trust traditional advertising.
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