Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management
Peter Lavers
JULY 17, 2017
I would urge you to fight for CX and customer centricity in your business and in its operating model, doing everything you can to avoid “digital” just becoming another silo that adds complexity and inconsistency into your customer journeys. Insight dependency and democratisation. Trust has been eroded.
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