SurveySparrow

FEBRUARY 18, 2024

More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. Pros of SurveySparrow User-friendly interface Customization options Affordable pricing Rating G2 4.4/5 It lets you have a holistic approach to gathering customer insights.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. How can you measure customer satisfaction?

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance.

B2B 52

B2B Software Feedback NPS 52

BirdEye

NOVEMBER 8, 2023

Use case: Positive reviews on Trustpilot contribute to building a credible online reputation, attracting new customers, and maintaining the loyalty of existing ones, overall improving the business’s search rankings. Enhanced product evaluation Customer feedback helps improve products, making them more customer-focused and refined.

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

Peter Lavers

JULY 17, 2017

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. Insight dependency and democratisation. You need to be making best utilisation of your data and insight to benefit all your customer groups in some way (especially in B2B).

Omni-Channel 72

Omni-Channel Customer Experience Management Customer Experience Management 72

SmartKarrot

AUGUST 12, 2021

AI-enabled analytics for vital customer insights. You can offer an optimal CX when you remember your customers and treat them with dedication, respect, and attention throughout their journey. So, whether it’s customer services processes or product reviews, AI lets you make smarter decisions. Conclusion.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11