Think Customers
NOVEMBER 4, 2019
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars. Power and LMC Automotive. Turbulent times U.S.
Customer Bliss
JULY 7, 2016
Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .
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Peter Lavers
JULY 7, 2015
A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). The remaining two sessions covered customer-centric strategy development and the transformational journey.
ShepHyken
JULY 25, 2022
AllBusiness) Considering all the emails consumers receive on a daily basis, email marketing can be a tricky form of marketing to undertake. However, when done right, it can be an effective communication tool to gain new clients and customers. A good employee experience (EX) supports and enhances customer experience (CX) in many ways.
Grade.us
NOVEMBER 4, 2018
Shep: As a generality, B2C seems to set the bar for what good customer service looks like. Customers have more choices. Most people are consumers. Automotive groups like Lexus and Audi doing very well in their ratings. Focus on your people first, and that will permeate out towards the customers.
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