Automotive Chief Customer Officer Consumers Customer Expectations 
Think Customers
NOVEMBER 4, 2019
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars. auto sales are expected to be about 16.9
Grade.us
NOVEMBER 4, 2018
Shep: As a generality, B2C seems to set the bar for what good customer service looks like. Customers have more choices. Most people are consumers. They bring the experience and expectation to any company they end up working with, whether it be B2B or B2C. Everything happening in the B2C world is applicable to B2B.
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