Article Call Recording Customers Wait Times 
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.
NobelBiz
FEBRUARY 14, 2023
Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Dead airtime can negatively impact the customer experience and make the interaction feel awkward or uncomfortable.
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CSM Magazine
SEPTEMBER 8, 2023
Not only is this a frustrating waste of time for you (the customer), it can also heavily affect a brand’s reputation. In fact, recent research shows that 69% of agents reference background noise around them or customers as a key component of declining mental wellbeing.
NobelBiz
MARCH 21, 2023
With its inherent ability to automatically dial outbound calls to customers, allowing each agent sufficient time between calls, it skyrockets the number of calls daily and consequently contributes to the business’s success. A Progressive Dialer refers to a contact center software that automates outbound calling.
NobelBiz
FEBRUARY 14, 2022
To properly manage your teams and fulfill your customers and business objectives, you must monitor many KPIs. However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. The metrics that are appropriate for your organization will serve as your compass.
NobelBiz
JULY 19, 2022
However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers? Why should your supervisors and managers whisper?
SmartKarrot
APRIL 20, 2023
Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting. There are a few different types of customer success playbooks: 1.
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