ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

Call Experts

SEPTEMBER 15, 2022

A 24-hour customer service number can be a great asset to any business. It gives customers the confidence and support to call at any time and address their issues promptly and professionally. Today, customer service is a necessity for any business. In this article, we will dive into customer service.

Customer Service 52

Customer Service Average Handle Time Customer Retention Self Service 52

Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. So, if you’re ready to take your contact center to the next level, read this article!

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

NobelBiz

JANUARY 16, 2024

They serve as a direct line of communication, offering personalized interactions that can effectively address customer needs, resolve issues, and convert inquiries into tangible business outcomes. Call center campaigns are important for businesses to maintain a high level of customer satisfaction and to improve their customer service.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Look no further!

Contact Center 52

Contact Center Call Center Management Gamification 52

Call Experts

JULY 28, 2022

The right contact center will improve customer satisfaction , which leads to increased sales and profitability. Contact Centers can reduce the risk of losing customers by providing superior customer service and support. A contact center can help businesses communicate with customers and employees through voice calls.

Contact Center 52

Contact Center Call Center Knowledge Base Customer Satisfaction 52

Oracle

NOVEMBER 23, 2020

Let’s look at a few of the best practices shared by the Thinker Award winner and finalists, using knowledge to improve and differentiate their customer service offering. Knowledge is the cornerstone of exceptional customer service, and it begins with getting knowledge to those who are servicing your customers.

Innovation 75

Innovation Customer Service Banking Self Service 75